Refund Policy
Initial purchase
A Customer may request a refund of the initial subscription payment within 14 calendar days after purchase by emailing support@notnetworks.com from the account contact address and identifying the order or license.
Limitations
We may deny or prorate a request where there is fraud, chargeback abuse, material violation of the License Agreement, substantial use inconsistent with a trial, redistribution or license sharing, or where law does not require a refund. Approved refunds return only amounts actually received for the affected initial payment, through the original payment method where practicable. Processing and bank timing may vary.
Renewals and tier changes
Renewal payments and voluntary tier upgrades are nonrefundable once the renewal or upgrade period begins, except where required by law or where NOT Networks caused a duplicate or incorrect charge. Customer should cancel before renewal to avoid the next charge.
Service discontinuation
If we discontinue a paid service before the end of a prepaid period for reasons unrelated to Customer breach, we will provide a prorated refund for the unused prepaid period or another remedy required by law.
Mandatory rights
This policy does not limit non-waivable refund or cancellation rights under applicable law.